Warranty & Returns

A defective product can be returned within the time stated on the product page. We will swap the product for another one or we will offer you an equivalent alternative product.

The warranty is not valid if there is moisture, fall damage, other external forces and/or damage caused by incorrect assembly.


-Incorrectly ordered items can not be returned.
-Samsung LCD displays without service pack are not accepted

To return a product you have to make a RMA in your account.

After logging in, go to "My orders" and then “View’ to open the order.

Click on the button "Return item(s)" below the order overview and select the item you want to return and select your reason.

Then select the desired return action.

If you need, you can describe the problem with more detail in the comment box and finally click on “Send”.

Wait for a response from our employees. You will be informed by e-mail concerning the progress of the return status.